Shipping and Delivery Policy

1. Serviceable Areas

Omni Fast delivers products to selected locations across India, subject to product availability and courier service coverage. Serviceability may vary depending on the delivery address and the product ordered.

2. Delivery Timelines

• Orders are generally delivered within 3–7 business days after dispatch.
• Delivery timelines may vary depending on product availability, destination and courier service.
• Remote or difficult-to-service locations may require additional delivery time.
• Estimated delivery dates are indicative and may change due to circumstances beyond our reasonable control.

3. Order Processing

• Orders are generally processed within 24–48 hours after successful order confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Orders may require additional processing time if a product requires special handling or is temporarily unavailable.

4. Shipping Charges

• Shipping charges may vary depending on the product, order value and delivery location.
• Free shipping may be available on selected products, categories or promotional offers.
• Applicable shipping charges, if any, will be displayed during the checkout process.

5. Product Packaging

• Products are packed appropriately to reduce the risk of damage during transportation.
• Fragile and sensitive products may receive additional protective packaging where applicable.
• Customers should carefully inspect the package at the time of delivery.

6. Order Tracking

• Customers may receive order and delivery updates through available communication channels.
• Tracking information may be provided after the order has been dispatched.
• Customers can use the available order tracking facility on the Omni Fast website to check their order status.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery may be delayed due to:

• Adverse weather conditions
• Transportation or logistics issues
• Natural disasters or unforeseen events
• Public holidays
• High seasonal demand
• Courier service disruptions
• Incorrect or incomplete delivery information

8. Failed Delivery Attempts

• If the customer is unavailable at the time of delivery, the courier partner may make another delivery attempt.
• Incorrect address, phone number or incomplete delivery information may result in a failed delivery.
• Additional delivery attempts may be subject to the courier partner's applicable policies.

9. Customer Responsibilities

• Customers must provide a complete and accurate delivery address and contact information.
• Customers should ensure that someone is available to receive the order whenever possible.
• Customers are advised to inspect the package at the time of delivery.
• Customers should promptly report any delivery-related issue through the available support channels.

10. Damaged or Incorrect Products

• Any damaged, defective or incorrect product should be reported within the applicable return or replacement period.
• Customers may be required to provide photographs, videos or other information for verification.
• Replacement or refund requests will be reviewed according to the applicable Return & Refund Policy.

11. Delivery Confirmation

Once an order has been successfully delivered to the address provided by the customer, the order may be marked as delivered in the Omni Fast system. Customers are advised to verify their order and products promptly after receiving the package.